At Urban Property Services (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
Information We Collect
We may collect personal information that you voluntarily provide, including your name, phone number, email address, property address, and any details you submit through our contact or quote request forms. We may also collect non-personal information such as your IP address, browser type, device information, and website usage data through cookies and analytics tools.
How We Use Your Information
Your information is used to provide quotes, schedule services, respond to enquiries, communicate with you regarding your booking, improve our services, and comply with legal obligations. With your consent, we may occasionally send you updates, special offers, or service reminders. You may opt out of marketing communications at any time.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. These technologies help us understand how visitors use our website so we can improve its performance. You can disable cookies through your browser settings; however, some features of the website may not function correctly.
Disclosure of Information
We do not sell, rent, or trade your personal information. Your information may be shared with trusted service providers who assist us in operating our business, processing enquiries, maintaining our website, or complying with legal requirements. These third parties are required to keep your information secure and confidential.
Data Security
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we use appropriate security measures, no method of electronic transmission or online storage is completely secure, and we cannot guarantee absolute security.
Access & Correction
You may request access to the personal information we hold about you or ask us to correct any inaccurate or outdated information. We will respond to reasonable requests in accordance with applicable Australian privacy laws.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
Urban Property Services
Phone: +61 469 322 129
Email: admin@urbanpropertyservices.com.au
Service Areas: Melbourne & Adelaide, Australia
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.
